Question 1

What materials do you use?

Accepted Answer

Paracord 550 (military-grade nylon), waterproof Biothane, stainless steel hardware. All materials are durable, weather-resistant, and safe for dogs.

Question 2

Are your products handmade?

Accepted Answer

Yes, every collar and leash is made by hand, one at a time, in Switzerland.

Question 3

Can I choose my own colours?

Accepted Answer

Yes. Pick any colour combination you like when ordering. We mix colours to match your dog's personality.

Question 4

Where do you ship?

Accepted Answer

We ship across Europe. Portugal, Spain, France, Germany, Netherlands, Belgium, UK, Switzerland, and the rest of the EU.

Question 5

How long does shipping take?

Accepted Answer

3–5 business days for Portugal, 5–8 days for the rest of Europe. Handmade items may need 2–3 extra days for production.

Question 6

How much is shipping?

Accepted Answer

Shipping is €2 for standard delivery (5–10 business days, includes production time).

Question 7

Can I return a product?

Accepted Answer

Yes, within 14 days of delivery if unused and in original condition. Custom orders cannot be returned.

Question 8

Can I add my dog's name?

Accepted Answer

Yes, for an extra €5. Just add it during checkout.

Frequently Asked Questions